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Excahnges Returns & Cancellations

Returns

  • Customers can return only damaged or defective goods in their original packing within 7 days of delivery. If we verify the damage, defect and/or error, you shall receive a replacement or a full refund for the Product in the form of a voucher code for the amount that you paid.
  • Any product that is returned on the basis of sizing issues, can be applied to for a full refund of product cost. To obtain your refund, the product must be returned within 7 days of delivery. Shipping costs paid to HM Mega Brands are not refundable.

The process for a return is as follows:

  • For returns, please contact support@hmmegabrands.com in to schedule a pickup from your home address.
  • If H M Mega Brands delivery partner does not service your area, you will have to ship back the item to the address provided by H M Mega Brands Private Limited.
  • You will be reimbursed Rs. 150 in this case via a voucher that will be credited to your H M Mega Brands account, and can be used on your next purchase on H M Mega Brands Private Limited.
  • Upon receiving the return shipment at our warehouse a quality check on the product/s qualifies the same for return approval.

Exchanges

Exchanges can be processed only in the following cases:

Size exchanges will be processed for any item that is received for exchange within 7 days of delivery. Product must be unworn and the tags must be in place.

The process for an exchange is as follows:

  • For any size exchanges, please contact support@hmmegabrands.com to schedule a pickup from your home address.
  • If HM delivery partner does not service your area, you will have to ship back the item to the address provided by H M Mega Brands Private Limited.
  • You will be reimbursed Rs. 150 in this case via a voucher that will be credited to your H M account, and can be used on your next purchase on H M Mega Brands Private Limited.
  • Upon receiving the return shipment at our warehouse a quality check on the product/s qualifies the same for initiating exchange.

Cancellations

Any requests for cancellation of orders placed should be made immediately by contacting support@hmmegabrands.com. If the order has been processed or shipped, the applicable order cancellation charges will be applied. These will be based on shipping and handling cost of the product and return processing fee to the Seller.